FREQUENTLY ASKED QUESTIONS

I forgot my username, how do I get it back?

Press the “forgot username” link at the login screen.

I forgot my password, how do I get a new one?

Press the “forgot password” link at the login screen.

Are my alarms activated if I close the application?

Yes, but the application have to be running in the background.

How do I upgrade my free version?

Press Settings, then my subscription. Here you can update either to Diabetes Guard Regular or Diabetes Guard Plus.

I got more questions, how do I contact you?

At the bottom of all pages you will find our contact information.

How do I set up and use the HELP-button?

When you press the HELP button for the first time it will automatically take you into the “HELP Button Options”. You can now choose which people in your network who should be contacted and add a message. You can read more about the HELP button here.

How do I set up and use the alarm clock?

You can set alarms for when you are sleeping etc. Read more about the alarm clock here.

How do I set up and use the activity alarm?

Set up a countdown alarm that warns your guardians if you have a hypo on your jog. You can read more about the activity alarm here.

How do I set up and use diabetes healthcard?

Diabetes healthcard makes it easier for  paramedics to help you in emergencies. You can read more about diabetes health card here.

 

How do I set up and use your guardians?

Your guardians could be your significant other, a parent, son or daughter, friend or co-worker. It is up to you to deside whom is going to help you if your alarm goes off. You may read more about you guardians here.